1. Refund claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).
2. If you took the test at VUE you must send us the Registration Number and the Validation Number. This is required to validate result.
3. If you took the test at Prometric , then you should register yourself at 2test.com and provide us login ID of 2test.com and password to view your score sheet.
4. The refund claim includes the following essential information:
   1. Order Number
   2. Purchase Date
   3. Order Description (Exam Code)
   4. Last 4 digits of Credit Card
   5. VUE/ Prometric( 2test.com ) - Login ID and password
   6. Score/ result sheet must indicate the same name of customer

Note: CertMagic.com will deduct only 20 % charges as a transaction fee. This policy will be applicable from Feb 09, 2004 onwards.
The moneyback guarantee is not applicable on purchase of:

• Saving Packs

Money back gurantee is only applicable on purchase of Questions and Answers of any exams.